Terrible technical support Terrible technical support. I am using BB for 10 years and the first time I had to talk with the Technical support they simply can't solve my problem. Waiting for a new phone for more than a month and they are making me pay for a new phone even though the problem was under the warranty. They said I had a small crack on the screen so they have to charge for the entire phone. The phone was working for 9 months with that small crack and the biggest problem wasn't related with the crack.

Took a BlackBerry Keyone on contract and what a load of rubbish Took a BlackBerry Keyone on contract. The handset is slow, freezes and drops calls constantly. Sent it back to the repair centre who ran a diagnostics test and a repair. When I received it back there was absolutely no difference to it. Contacted BlackBerry again. After going back and forth with emails for over 2 weeks, asking me to take screen shot and down load diagnostics apps myself they want it back again. I requested a new handset as it was less than 6 months old when I first reported it, but I see no resolution to this. You have to question the quality of the product when my carrier no longer stocks BlackBerry products. I was told by a sales assistant in a phone shop they are not fit for purpose.. Stay clear and pay that little extra for quality built products.

Blackberry has got to be the WORST… Blackberry has got to be the WORST company ever to deal with. They now own Cylance, and as a long time Cylance home user I can't renew because they have change their model of selling to end users, and you can only buy from Amazon.com to US only users; sad that a Canadian company wont sell to their Canadian customers!!! When I jumped through all their hoops (no phone support, email only) their answer was "that is the only channel currently available..." is the IQ required to work at Blackberry 70? Is a qualification not being able to read or critically think? Horrible company; shame on you Cylance to selling out for the money to this pathetic service provider.

BLACKBERRY is REFUND AND FORGET Pay for kaspersky and you get nothing hi i have a firmware rootkit or bootkit on my computer and smartphone with carrieriq adups, pegsus skygofree and capabilities and blackberry even after sending logs, screen captures, movies cpu 73° battery 45° without launched apps, some core disabled, anormal cpu workflow, gps spoofing, cell id spoofing......activate or disable wifi bluetooth nfc remotely, the brightness, modificate files permissions..... so many evidences you can' t deny even if you are a noob in it security..... the only thing they do is nothing...... and then they do nothing else..... you pay for a blackberry motion with dtek60 and there is no support at all.......; the only thing they adviced me on facebook is : give back your smartphone to amazon.fr....... if you have a security issue , they ask you to be REFUND AND FORGET no repair, no support just bye bye.....

Best customer service ever I was surprised by the level of customer support I have received. There was an issue with my blackberry functionality, which resulted by my own fault. I have contacted customer support on BB website for an advice. I have received immediate phone call from customer service. This guy spend half an hour on phone explaining and leading me step by step to solve the issue. And it was solved. Customer support was way above my expectations. And phones are good - still using it.