11 out of 47 disc set lack English subtitles I have had a rocky road with this company. They mailed the set over a week late, with much reminding from me. Now I find 11 out of 47 discs of the full set have no English. They say they will mail replacements but it is 10 days later, no mailing, no further exchange with me. I'll let you know if anything gets better. For now, I suspect this is a far from respectable company. Do not trust all the reassuring comments.

Never, Never, Never Again I would like to simply repeat word for word what "Lorelei" wrote as it was nearly exactly what we experienced. Here's our story. We purchased the box set 7 seasons of Smallville. 42 Discs in all. We received it prompty. Hence the 1 star. From there it is all down hill. 21 discs either were dodgy or didn't work at all. No address is given on their website for refund while the return policy is that you must return the item for replacement or refund. I reported my problem and received a prompt email stating they woud replace the discs and I just had to give them a list of the defective discs. No return address provided. I did supply a list and I never heard from them again despite several emails over several weeks. No address to return. No replies to emails. Do not buy anything from these people. They don't deserve to be in business.

Appreciate doing business with you. I would just like to thank you very much for the order which I received today. I am so pleased with it that I know I will be coming back to you time and again for my dvd`s. They are excellent value and also perfectly packaged. I am impressed.

Major Customer Service issues I placed an order several weeks ago and never heard anything about status. I emailed them a week later when they informed me that both items I ordered have actually been out of stock for a while but assured me the Accounting department would refund my funds the next business day. Well it's been almost 2 weeks and no refund and I can't get anyone to respond even to the several emails I've written to customer service. I would never order from them again. They can't seem to do the right thing by their customers. I just hope I will eventually get my money back!

excellent service Within 10 days of ordering my set of DVDs i had them in excellent condition. Everything was perfect, DVDs, packaging (all in English), updates on order & fast delivery (to Australia). Thank you DVDdeal, i would not hesitate to buy from you again. Sincerely, Aysegul S.