DO NOT order- if you need to return it, you will struggle to get a refund!! I purchased a Wilson Amplifier with installation on 11/09/23. It arrived in a timely manner and I scheduled installation through the information they provided. When the technician arrived to install the amplifier, he was not able to find any location (and he tried several places on the roof) that increased my cell signal reception beyond what is was without the amplifier. That was unfortunate as I had hoped for a better signal, but perhaps not the fault of the amplifier. However, the biggest reason for my 1 star rating (and I would give zero stars if possible) is the problems I have faced trying to get my refund since then. I contacted customer service 11/16/23 to arrange a return. The email with directions stated it would take 7-10 business days after they received the amplifier back for the refund to process. I was also told when on the phone with customer service that I would be refunded for the cost of return shipping. It cost me $151.36 to ship it back via UPS. They received the amplifier back on 11/30/23 per the tracking from UPS. It is now 1/2/24 and I have not received a refund for the amplifier ($1390.99) or the return shipping costs ($151.36). Even considering the holidays, it is far past the 7-10 business days they stated, and I am still owed $1,542.35. My recommendation: Do NOT order from this company! If the device does not work for you, getting your money refunded will be a struggle.

Worst Company Ever! I am a totally disabled veteran and my wife a lung cancer patient. This company turned their backs on us even after buying three of their boosters. They are not BBB accredited and do not stand behind their products.

So the sales side is very responsive… So the sales side is very responsive and helpful, they assisted me with what I needed and options available. Then I placed an order with them on a Friday night and the next Thursday it still was not even shipped out yet, I had placed phone calls and support emails and finally, I received an email 5 days later giving me a tracking number that is not to be used for 72 hours so this means it takes this company almost 2 weeks to ship orders out. I sent an email to cancel but as of this email no response as I have found their items Amazon Canada and they don't charge shipping and I was charged $50.00 and I can have the items in 2 days from date of order. Don't expect service after they receive your payment in my limited experience with this company, it takes nothing to be prompt in returning requests and should advise if delivery would be delayed, I hope the product is a quality product.

Not a good experience Ended up ordering the replacement antenna online by myself because it was after hours when the guy finally called me back. Once I attached new antenna, it ended up being defective as I later came to find out the solder had cracked where the antenna is attached to the cable & no one will help me replace it.

Very bad experience with both order… Very bad experience with both order processing as well as the problem resolution. We ordered a Wilson Pro 70 Plus (50 ohm) with Omni/Dome Antenna (over $1,000, total). When we received the shipment the package only contained wiring, no amplifier. I placed 3 phone calls in to the number listed on Wilson Amplifiers's home page over the course of several days. Beyond the representatives on the phone taking my name and phone number the issue was never addressed.