List the out of stock item, and did not reimburse fully I ordered a phone cover from their on-line items, but the item was out of stock. I wanted to have the phone cover asap so that I can protect my phone. However I got a replacement since the item was out of stock and they suggested one with better price, not knowing if it is actually better product or not. Unfortunately, the replacement did not fit to my phone and I wanted to get other item. The representative replied that if I return the item she will send me other item without the information of their return policy. I sent it back to the return shipping address next day without the package tracking number because the shipping cost was more the product. When I informed her about no tracking number, she insisted they are not responsible if my item was arrived or not. I have shipped packages to the oversea and my packages never lost without tracking number. So I realized she did not want to give me the replacement. At that point, I just asked for a full refund. I waited for 2 weeks in case to give her chance to reply me that they received the package. I sent an email to check if they received my package, but no response. So, I had to dispute my purchase with my credit company to get at least the price of the merchandise. I lost the shipping cost of almost the price of the item I paid. Although I made a mistake by return the item without waiting for the return procedure, the company is not honest about their business practice. 1. The company did not update the out of stock items even after several weeks past knowing that the item was out of stock. So the customer have to go through the replacement procedure intentionally. 2. The company did not reimburse the full amount including return shipping cost. 3. The company tried to avoid any cost if it is all possible, by not informing the return policy when asked for a refund. I would not recommend to anyone to do business with this company. If you find the item you'd like, please try to find it from other companies, for you will find the same items from the other supply companies.

Don't spend a penny with this rubbish company After waiting a month for a iphone case it came in bits and was very poorly made. The cost was £29.99 but was worth less than £5.00. Sent email about refund but they never get back to you. Opened a dispute with PayPal.Stay away from this sham of a company.

Failing to refund me after contradicting themselves. Resolved Now. I clearly stated on my order form, if the item did not fit onto my product, not to send it. they sent it without testing. I was told not a problem, they would refund and no need to send back (to china). 3 weeks later i am being told they will not refund unless i send back under my wallet(postage is more than the product). Not impressed and would not suggest to anyone. Poor service. Once posting this poor review I have attained there full attention and been contacted by the manager. He has apologized for a screw up on their staffs behalf and i have now received a full refund. Still not hugely impressed that i had to spend a lot of my time getting to this stage to then be offered 10% discount on my next purchase....A bit more training required.

Update When I first received my case and put it on my phone 5 of the crystals popped off. The crystals continued to fall off.... I paid over $200 for this damn thing. I contacted the company about it. Anthony responded and told me that if I leave a good review here he would send me replacement crystals (he said the competition was leaving bad reviews) I left a nice review. All he sent me was glue. I sent him an email informing him I did not receive the crystals. It has been over two months, no response. Bad product and bad service.

I ordered a replacement gear selector… I ordered a replacement gear selector for my wife's 7 speed bicycle and the last tracking notice said item was in CA and USPS had not picked it up. I have emailed the company or notified them of non-delivery at least 5 times and no one gets back to me. I work for the federal government in procurements so I am very familiar with receiving packages from.overseas, but this is inexcusable. I now have to file a complaint with the Federal Trade commission, my bank and the International Trade Association and wouldn't need to go there if I cou or d just get my money refunded....been 45 days since order was placed and 30 days since trackable movement stopped.