Damage shipment; hoping for a response I’m hoping to be able to change this to 4 or 5 stars once I hear from Donner. Our piano arrived with a crack straight through the bottom support that houses the pedals. Disappointing but not a deal breaker given our modern shopping reality. However, like others, I have sent two kind emails and a website form fill to Donner and have yet to get a response with next steps and replacement details. Hoping this post nudges them to respond. Planning to report back. Thanks!

Non-existent customer service I bought a page turning pedal in October. It broke in late January. I contacted customer service on Feb 4. On Feb 11 all I have heard is we apologize but we have forwarded it to another department, if I hear anything at all. They usually ghost me for several days before sending another apology. Run far, far away from this company.

ZERO STARS If I could give zero stars, I would. Total scammers selling faulty products. They gave me the runaround and dragged the refund process out for 2 months. They even lied and said they refunded it, before telling me I needed to go through my credit card (cc company refused to help). Never did receive anything - and stopped responding to my emails. Their phone line is down or disconnected, or maybe they blocked my number - whatever the reason, they can’t be reached by phone. Have reported them to the FTC. Buyer beware!!!

Bad machine from a Bad supplier Has anyone referred this company to their local Trading Standards office and if so what happened? The same goes for legal action. I received a fault machine from them in April and I am still trying to get them to take it back and give me a refund! Their latest excuse is “please video the machine while it is working and send us the clip!” The current faults are: something rattling inside, low volume and instructions which are so small to read that you need a magnifying glass. Even then the instructions never made sense.

Do not buy from this company Do not buy from this company. Had apparently run out of stock of a particular keyboard but insisted that we purchase something else. When we stated we wanted a refund they said it would take 2-3 weeks. We had to escalate it through PayPal, who refunded us. No doubt they are still trying to recoup their money.