Alfred Saad
ITSubscription Price sneaked up x9 Subscription sneaked up on me from 12.99 to 95.99 very quietly with literally little improvement in fact the connection quality is worse. I am outraged by their unethical business practices. Avoid at all cost. Customer service only replies with passive aggressive not very usefull answers. I am still trying to get confirmation my subscription has indeed been cancelled.
Kathleen Thorn
GBI had a question about my Hotspot Subscription. I had a question about my Hotspot Shield protection subscription. When I wrote to support for help, I received an immediate, friendly and helpful response from Erniel B., a Customer Support Advocate. I am very happy and pleased with Hotspot Shield and feel much safer online with it on my computer. Thank you so much... Kathy
Andrei Shmakov
RUBest support ever I had experienced issues with signing in different devices. The Help Desk was amazing, quick, professional, and kind. Everything resolved. I am very grateful indeed. I have tried few vpn providers. Hotspot Shield is the Best by now in my opinion.
NK
GBBad Customer Service and automatic bots If the vpn service and the locations works then it is fine, if you ever have to contact customer service after you take the premium to get help on some locations, you will not get a response from them. I have send emails and also through automatic chat bots , it will take your email and name to contact back by an agent which never happens. it is been two week and more and i havent got a single response from the customer service or any agent for that matter.
Tom King
GBQuickly and competently. I thought, oh know another headache and trial when I was billed for something I already had. From past experience customer support has always been a disaster in most circumstances for me. Hotspot on the other hand gave me immeadiate feedback and quickly got to the source of the problem and solved it. I have never been so happy. In a matter of a couple days rather than weeks my issue was found and corrected. Thank you so much Hotspot Shield.