Chaotic key board and dire customer service. I purchased an AX15 from this company through Amazon. After setting the laptop up, including downloading an antivirus, I went to send my first email to find that the @ key was not where indicated. Also the "£, # " keys were also incorrectly placed. I've contacted Acemagic and Acemagicians 3 times with regards to the problem but my emails have been met with a blank response. It would seem their dire build quality is equalled only by their appalling customer service!

My son initially had a computer set up… My son initially had a computer set up for homework, and we gradually integrated gaming with titles like Grounded, Roblox, Gary’s Mod, etc. from Steam and an Xbox account. The old computer took an eternity to download anything, and opening Steam, let alone playing games, was plagued with lag, loading issues, and buffering. Reluctant to spend a fortune on a gaming computer, especially with gaming consoles already in the picture, I hesitated. However, buying this mini gaming computer turned out to be the best decision. Not only is it much more affordable than other gaming computers on the market, but it also performs exceptionally well with all my son's games. I was pleasantly surprised by the ease of setup, the minimal space it occupies, and how such a compact device can deliver such impressive performance. 👏🏼

When I shopped for a replacement… When I shopped for a replacement computer I became intrigued at the concept of a mini computer. As a retired Engineer the logic of building a better, smaller computer made sense. I became excited as I shopped for the best. After alot of comparing, reading, I felt I would be in good hands with Ace Magician. Alas I've become disappointed in the lack of performance. The pages load slowly almost non responsive. It has just 2-4"×4" pages in english as a trouble shoot guide. I will contact Ace phone support before making a decision going forward. Regards, Peter

Great service ! Acemagic has many different products, I’d try to contact Acemagic for product spec before I place order, they response me in 24hrs, and answer my questions. Now, i got my new laptop, very satisfied their service and support.

ACEMAGIC TAN03 Gaming PC: Perfect Match for My Gaming Needs, Outstanding After-Sales Service! Purchasing the ACEMAGIC TAN03 Gaming PC has been one of the best decisions I've made! Its performance exceeds expectations, delivering a seamless gaming experience. Plus, whenever I've encountered issues, the after-sales support team has been prompt and efficient, giving me peace of mind. I highly recommend ACEMAGIC TAN03 to all gaming enthusiasts!the after-sales support team has been quick to resolve my queries, leaving me thoroughly impressed. Thank you, ACEMAGIC, for delivering such an excellent product and service!