Misrepresented, generally tried to rip me off. The phone representative told me Nerd Shop was an authorized HP repair site. HP later told me it is not. I called with what turned out to be a minor issue of my own ignorance/carelessness. But by the time the rep got to telling me how to fix it, I had let him into my computer and he "found" some issues and convinced me to sign up for $400 three-year service plan. Then his "technician" took control of my computer and did some things that I could easily have done myself. I've contacted my credit card company to stop payment and contacted nerdshop to cancel the payment.

Victor gave me a Great Lesson on… Victor gave me a Great Lesson on correcting my scanner. He not only Corrected my Printer he showed me how to work it properly . Thanks, for having this Guy at your company for me.

Richard did it. My computer runs slowly and that contributed to an initial somewhat frustrating experience, due also in part to the Nerds working environment caused by Covid 19, but to my delight Richard did a wonderful job of patiently leading me through the process. He is an asset to your company. Thank you, Richard.

was facing lag time on the computer and… My computer was facing lag time and the technician Alex installed Glary

Sam was so very thorough and… Sam was so very thorough and professional. He did a great job communicating with me throughout the process. I always knew what was happening and where we were in fixing the issue. I appreciated the friendly help he provided me.