US Mobile

11 East 44th Street, 10017, New York, United States
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4.70
Based on 20 Reviews

5

90.00%

4

0.00%

3

5.00%

2

0.00%

1

5.00%
About US Mobile

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

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Pierre Kotze
GB

USMobile customer service is awesome I JUST finished switching over to USMobile (from a company whose name is associated with fresh breath.) From the moment I called the CSR of the previous provider to get my account number and PIN number for transfer, to having the new USMobile service up and activated, was around 15 minutes (that included setting up the APN on my iPhone as per their very clear online instructions). Prior to making the switch I had a few email exchanges with USMobile's reps to find the best plan for my needs and to answer a few questions. They were VERY prompt with their responses - usually within 20 or so minutes, and very knowledgable about their service. So, as far as their customer service goes, USMobile is awesome. I'll have an opinion on their actual phone service for a few months, but so far everything checks out.

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Erica Houston
GB

I love music.I love to rap. I love music.I love to rap. I've been doing this 4 years now Got my own place don't have kids single and I am 36 years old I stayed by myself. Never been married. I'm just in the music 🎢 πŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸŽΆπŸ† Right now.πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†πŸ†

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Leslie Maksik
FR

THANK YOU AHMED MUSTAFA US MOBILE GENIUS! After hours of frustrating encounters with US Mobile agents attempting to provide resolutions to what seemed to be intractable problems with getting my International roaming up and running in Europe, I encountered a brilliant angel, Ahmed Mustafa. It was not easy to get to speak with a "supervisor," but it was almost wait the previous endless hours of frustration. He made every effort to help me resolve my problems and to enable my International Roaming so that I am now able to make and receive phone calls, send and receive texts and have data while in France. I will add that several agents told me that my problem was due the the failure of agent to instal the international roaming feature in the U.S. before I departed and that the failure to do this is the cause of the problem. Nevertheless, were every US Mobile agent like Ahmed, there would be no problems! People would be scrambling to sign up for a USMobile plan. Thank you Ahmed. Were it not for you, I would be cancelling my USMobile plan as soon as I returned to the U.S.

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Hedy Brand
GB

Outstanding customer service from… Outstanding customer service from Romaisa Khan who was very patient, stuck with me all along and provided outstanding customer service. Thank you.

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LAF
GB

Great Customer Service w-a LIVE Agent! It's middle of the night and I just completed a call to US Mobile's Customer Service team where I spoke with a very upbeat, informative team member who offered more advice than what I had thought to ask as I consider their service. Stay tuned. In the coming months, US Mobile will be adding even more value for its customers. Although I am not quite ready to switch at the moment, I do expect to eventually become a customer based on my research and the info provided by the rep.

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