Superb customer service re purchase of File Magic I purchased File Magic Bronze Edition in order to try and open, then convert, an E-book .kfx file to Epub. For some reason it did not appear to work. Had excellent diagnostic help from Alex George at Solvusoft - timely and professional. Together, we found that File Magic would open files with literally any extension I could find on my PC. It turned out that the .kxf file was corrupted. Since I had no further need for the File Magic app they generously agreed to refund the purchase price. Superb response in an age where companies would rather fob you off, or quote the small print, than do the fair thing. Well done Solvusoft (and Alex of course !).

Thank You for helping me Thank You for helping me. It took time due to that I am old, 80 years old, and the new ways to fix things seem too complicated. My old way of get help by telephone directly and me, not understanding the instructions made it difficult. Thanks to helpresources for Retired persons in data- installations in my home-town, we could communicate with You. . Thank you very much for everything. Britt-Mari L.

Immediately reached a helpful live human! I can't yet vouch for WinThruster and WinSweeper as I just started them. But being able to immediately reach a live human by phone (unlike Adobe) is always impressive to me. And "Alex", a woman, was very patient and didn't want me to leave her until my problem was solved. And it was. Thanks, Alex.

good I received my key of wintrusted and all is very good, thanks. Jose Luis Ola

I needed a subscription key for…Winsweeper I needed a subscription key for Winsweeper. Karen helped me get up and running in a matter of minutes. She was extremely polite, knowledgeable, and professional. She is definitely an asset for your company.