So far best answering service I have used for my law firm. My law firm Michele Ferroni in Pasadena has been using the Best Call Center for 4 months now and by far the are the best out of all the companies I have used in the past 4 years. Here is what I like about the company and some honest negatives. 1) They always pickup my phone lines quickly. My last answering service took 3-5 minutes before they spoke with my clients. 2) They have a detailed dashboard and real time reporting. Also you can have your missed calls texted and emailed to you and your staff. Very awesome feature considering my staff can follow up quickly when I am meeting clients. 3) They speak Spanish. 4) Some of the best pricing available. I suspected I was being over charged from my last answering service company because my bill has been 30% less in terms of minute usage since I switched. No hidden fees like patch fees or hold fees. Straight forward billing only charges for minutes engaged with the answering service. 4) Customer service is amazing the team really goes above and beyond to help your business. CONS 1) They don't offer complex intake services. Meaning they are more of a secretary and scheduler vs. a sales person on the phone to help close deals. They do offer this but it is a different service.

Great Answering Service with Exception Pickup Times I have used them for my law firm and they experience has been generally very good. They are best when it comes to answer times and the best price vs. other competitors. The only thing you have to be aware is they use agents from Colombia and Philippines which is okay but if you need only American speakers this may not fit you. Their English is great but a small accent may deter you. For our law firm it doesn't matter only people that complain are the ones you don't want as clients anyways.

Had a pretty good experience here Had a pretty good experience here. I feel as if the staff was on top of there work and they did not leave me waiting. No hold time.

Game changer for our business We have been using the Best Call Center for years and it’s made our 24 hour business manageable without having to add costing payroll and staff. They never miss a call and the agents are polite and professional. Highly recommend.

Pay for what you need, not additional fluff! Wow things are getting really expensive with answering services, I feel like they find ways to keep inflating costs which is crazy. Nope, not with The Best Call Center, they keep things as simple as possible, super cost effective, provide the best reports, and what they say you are paying for is what you are actually paying for. Plus they've got such a big team of bilingual agents, it's pretty amazing.