Great product works as intended Great product works as intended. Support could do a better job of explaining problems found and what they did to correct them. Local sales representatives would also be nice.

VERY GOOD Customer service! VERY GOOD Customer service! We have been using GPS Insight for about a year and the system is very useful. There is a small problem with the PNP system, the devices are rent based and can be internally damaged due to multiple users but customer service has always been top notch on replacing them. We are very happy with the use of the GPS Insight System!

We haSignificant Issues with Support and Camera Systemve been using GPS Insight for… We have been using GPS Insight for monitoring our fleet's driving scores, which are crucial for our bonus structure. While the GPS telematics feature itself is satisfactory, we have encountered severe shortcomings with their support, communication, and camera systems that need addressing. Issues Faced: Camera Functionality: We experienced persistent issues with 5 of our cameras, which were critical for our operational needs. Despite multiple attempts to resolve these problems, it took over seven months for GPS Insight to respond, which is unacceptable in a business-critical environment. Support and Communication: The support from GPS Insight was considerably lacking. During incidents that required immediate attention, the delay in communication compounded our problems, notably during an accident that was poorly documented by the camera system, resulting in a legal setback for our company. Financial Impact: The resolution offered by GPS Insight was not proportional to the scale of inconvenience and financial strain their system failures caused. An offer to slightly reduce our agreement value felt insufficient against the backdrop of the issues faced. Comparison to Other Services: We recently signed with Samsara for our newest 12 vehicles. Their offering is not only 50% less expensive but also comes with a more manageable one-year commitment, highlighting a stark contrast in value and customer service. Conclusion: As a small business owner, my experience with GPS Insight has been profoundly disappointing. The lack of accountability and inadequate support have made it difficult to rely on their services for critical aspects of our operations. Moving forward, we hope to see improvements in their service delivery and customer care.

My only thing is the devices and set up… My only thing is the devices and set up in the trucks give a lot of trouble with missing location, missing odometer, power failure, and say devices undocked when it is not.

Reliable. Skilled. Our company has been using GPS Insight for many years with great success. We manage over 200 + vehicles with GPS Insight. We have received top notch Customer Service/Technical Staff. From reports to mapping, they will have you covered. Our account manager is the best, Thank you Antonio Fernandez