Game. Changer!! Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! The Groove support team has been helpful when needed. Overall, we would recommend this platform to other businesses.

2+ years and still rocking it! Been working using Groove for more than 2 years. Every new updates makes it better than the last version. New features are always amazing and well explained in a direct easy way with small videos. AI implementation was my fave, made easy to personalise email according to each customers

Was paying for $15/agent and they have… Was paying for $15/agent and they have increased to $25/agent without any warning/notification or maybe they can keep their existing paying customers by waving the extra charge free. But no. I am not staying with you guys anymore.

380% price increase with little notice! Started out as, what I thought was a great service and company - I was wrong! Having used the service for well over a year with little change in the product or service, they introduce a 'new' system. Soon after and with a few weeks notice, completely changed their pricing structure to give us a 380% price increase to keep the same service. No way of exporting any ticket/KB information, no interest in helping and no issue with price increase like it was such a small increase. How can anyone trust a company that works like this? They see no issue in any of this. Customer services only answer the questions they want to. Absolutely disgusted with this company and how they have treated their 'loyal' customers. One of the worst companies I have ever dealt with. Have moved to Zoho Desk which is much better and MUCH cheaper for many more features.

When they do not feel like it they… When they do not feel like it they simply stop responding to your tickets. We asked them about the instagram integration they have listed on the homepage and they told us ‘we do not have any yet’ … but they actively advertise with it. But like mentioned, we are waiting 4+ weeks on a reply and they simply wont reply… kinda fraudulent