Very good communication and customer service Ordered 320 GB Seagate hard drive. Shipping and delivery was quick. Drive was noisy and not working properly. Seagate diagnostic tools confirmed that drive is faulty. Emailed 3bTech on Saturday. Received response early in the morning on Monday that they will re-ship another, tested, drive. They didn't even want broken drive back to save me on shipping costs. Received replacement drive next Saturday. Drive works very well. I'm impressed with their response time and customer service. I've purchased couple of hard drives from them in the past year or so and never had problem with them. Thank you Jan

They have changed They have changed, go here as they are better, deal with these guys all the time, ascendtech.us

8 months later and they still can't fix the problem PROS: 1. Price = Good CONS: 1. Shipping = Bad. Computer was damaged 2 of the 3 times I received it from warranty repairs 2. Customer Service = Horrible. They refuse to refund my purchase, even after multiple returns due to malfunction 3. Quality = Horrible. I purchased a custom system from them 8 months ago, it has never worked. I have returned it three times for warranty repair, it still doesn't work. Read below, I'm not the only one having these problems. STAY AWAY! BUYER BEWARE!!!

RIP OFF I PURCHASED A NETBOOK FROM THEM AS A XMAS GIFT ,NOT ONLY WOULDNT IT LOAD WINDOWS IT WAS PRETTY BEAT UP ,SO I RETURNED IT FOR A REFUND I HAD TO PAY$13 TO SHIP IT BACK TO THEM . NOW THEY REFUSING TO REFUND MY MONEY SAYING A COA STICKER IS MISSING ,NO ONE EVER REMOVED ANYTHING FROM THE NETBOOK ,STAY AWAY FROM THIS COMPANY

Bad products bad service Evidently this merchant's customer service has gone to the dogs. I ordered 2 system pull hard drives from them and both of them cashed out in less than a month. The real problem occurred when I tried to get a refund. They said that one of the drives was in fine shape (when it would'nt even allow the system to boot when the drive was installed). Their customer service was a horror, since they tried to get me to close a Paypal dispute I had filed over the matter. Fortunately I then filed a claim with Paypal. Such cheesy and poor customer service should be punished, mainly by staying away from this vendor, which I intend to do.