Absolutely Disgusting Company Their website even says ‘don’t want to be our customer, f*%$ off then’ If you are a small business stay well clear, I made the mistake of signing up, there are many better companies to work with who don't have a "minimum commitment" cost, end of first year and they wanted to raise mine by 150%. I have been charged export fees of £10 per number just to return to the Range Holder (BT). Where Simwood are the Range Holder, they have delayed and cancelled the porting process, beyond the end of my contract. When asked to clarify why, they have added a £150 charge for "extra porting work" to end up replying with "I am not able to provide you with any information". When asking their Chief Operating Officer (Grahame Davies) to keep 8 numbers active for 16 days until the port is complete as they are currently being used by a care home and we are in the middle of a pandemic, they want to charge £250. That's alright thanks, Ill rather use the money to compensate those being cut off. Do yourself a favour, do not use this company.

Simwood has been our chosen provider for over 10 years! I have used Simwood for the past 10+ years across 3 different businesses where we have always been a reseller. I have watched the company grow from a small team with a dream to a telecoms powerhouse, to which we've always found the service provided to be incredible. If there has even been a problem or outage (which like any provider, does happen) the responsiveness of the team along with their consistent updates has always put our minds at ease and allowed us to provide accurate updates to our customers until the problem is resolved. Contact has never been an issue for us, as we either manage to speak with someone quickly over the phone, or a ticket is responded to within a few minutes, so no complaints at all there. As we've now started our own venture there was of course no hesitation when it came to not just our VoIP system, but which system we would like to supply to our customers!

Avoid at all costs. Months and months for port requests to be constantly timed out. Ofcom will be next step for our business. I hope anyone reading these reviews takes the terrible reviews seriously. Don't waste your time with this company.

We've been with Simwood for the last 10… We've been with Simwood for the last 10 years to provide our wholesale numbering and calls. They have always been extremely helpful with any queries and the service has been reliable.

Will Simwood ever port our business phone number? Our new phone supplier has been trying to port our number away from Simwood for several weeks. I have been asked by Simwood to sign several letters of authority (they all looked the same to me). They keep telling us different things each time and it is still nowhere near happening. Our old phone provider (who I have no complaints with) did warn me that Simwood were a nightmare for porting. Boy, was he right!