If You get locked out of your phone, Call someone who cares! Ok Well let's start with the Fact that this Company is Definitely NOT people friendly! If you don't have your personal Code, (which the Woman that I got the phone from did Not give me, she set my phone up and handed it to me with a box and charger at the Library.) So I can't contact Access to tell them I am Locked out of my Phone! I NEED A PUK CODE! Or a New Sim card!

Don't Sign Up For Access Wireless Lifeline Services One thing not to do if you qualify for Lifeline cell phone service is not apply your service request for Access Wireless, they give out free crap phones that has a early version of Android, 16 GB of space (hardly no space down to 9 GB) and no micro SD card slot, and no device protection, and also poor battery life. Also there is poor outsourced customer service agents. Also if you have a problem such as a missing device even if it ends up in a flooded, natural disaster, they want you to buy a new device no matter what. So where is the Life Line service in that?

Entire gov free cell phone system is horrid It took them 6 months to process my return. After waiting on the phone for 36 minutes they hung up on me. They frequently keep you waiting for and hour or more hoping that you hang up. The women are much better with customer service but even then the service does not work well. My original phone and sim card did not work. There is no choice but to wait another hour to speak to someone even when I have a painful flu and need to work early morning. My phone is not working, I cannot contact employers or my current job to call off.

Junk free phone, I paid to upgrade, and service stopped and no use of phone I started having issues with making phone calls and found out on the Access Wireless website that I could be the issue with sim card. Mind you, I upgraded from free junk phone they gave me. I paid about $380 for Samsung A50 smartphone so I was not going to buy another phone from Access Wireless for the new area I moved to. So I paid roughly $10 to get a new sim card that would work in the new zip code. Upon its arrival via mail, I followed the instruction to put it into the sim slot and followed the activation prompt. Still not getting the phone to work, I called customers service. They could not figure out why new SIM couldn't be activated. They told me I would have to reapply. Well, that would have been the second time I had to reapply within two years. I got fed up with Lifeline in general and relied on GoogleVoice over wifi for a while. Now just applied and got approved for Lifeline with Q-Link.

An evil company that cut off my phone… An evil company that cut off my phone when they sent a replacement phone leaving me without any service in a remote area for days and I have medical issues and was unable to contact medical providers just before my upcoming surgery They did this without warning, not telling me to get a phone that worked properly would cause several days of being stranded without any phone service at all while waiting for a working phone to arrive. The only reason they exist is because the gov't pays them to provide phones for the poor. The PUC, FCC will do nothing about it. Are you stupid as well as evil?! You cannot fix this, it could have been life threatening! On the other hand it could have been a good way to have my house burn up completely so i could afford to move out of this horrible stat e that cannot provide me with a phone are too evil to care that you charged them for an enitire year AFTER I cancelled you