Unwanted subscription added sneakily I purchased an SSL in a hurry, obtained the certificate with no issues and all working OK. However, after downloading the invoice I noticed that they had stuck on a $4.99 SiteLock Scanner monthly subscription without my knowledge. It turns out that they add this on the page where you enter the billing information and if you don't see it (which I didn't) it gets added automatically. I contacted support immediately and they point blank refused to remove and refund this subscription. The cost is not high but adding products in this manner is in my view very bad practice. I don't mind being offered extra products but I should have to choose to add them, not the other way around. EDIT: After seeing my post the company finally relented and refunded the subscription money and so I have upgraded them to 3 stars. The SSL install was fine and works as it should.

It's not a good antivirus It's not a good antivirus. It's entirely containment-based and hard to use. When opening my browser it shows 10 popups. The valkyrie system is pretty cool but barely ever works.

garbage their .cert files are garbage. Their service is zero. And their online help text is full of unwarranted humor. Let me tell you one thing about humor: Humor needs good timing. Without timing it is annoying and insulting to the users who have a deadline to meet and are under pressure to deliver. Don't need to read your humor paragraphs before I get to your other garbage help.

I'm afraid your worst fears are… I'm afraid your worst fears are confirmed. I'm here because the customer support is so rude and unprofessional, not answering my installation question properly that I began to suspect a scam. The certificate didn't work but the guy didn't seem to want to help. The technical support link meant you had to register first but a chat line came up first. Eventually I registered but had the foresight not to use my normal password. I wouldn't use their keychain link either but its up to you!

DISGUSTING with ZERO customer service DISGUSTING service with ZERO customer support, stay away, applied for a SSL certificate, did all the necessary steps, submitted everything and never heard from them again....finally after 3 weeks I chased up on their chat service and the response was: "I am sorry but it is as per the recent industry changes for Code sighing certificates . Now all the code sighing certificates are issued with a Hardware USB Token. This order need to be cancelled and you have to place a new order" NOBODy had reached out to let me know....THIS is how S H 1 T they are.