Beware of Melita's unfair commercial… Beware of Melita's unfair commercial practice. They will not let you terminate your contract. In February I had requested the termination of Melita service. I got an e-mail confirming the end of the service, with the indication to return their devices after the termination date, in April. When I went to the store to return the devices, I DISCOVERED THAT MY REQUEST HAS BEEN CANCELLED by the Retention Team; in fact they had called me (please notice that being a call, you don’t have anything suitable for a court) asked me if they could send me an offer but NEVER TOLD ME THAT THEY WOULD CANCEL MY REQUEST “BECAUSE THEY WERE WAITING FOR MY RESPONSE”. Very unfair! In the store they said they couldn’t do anything as another department takes care of terminations and the other department cannot be called directly by customers; so when I said that this behavior is ILLEGAL and that I wanted to talk to a manager, they answered they couldn’t call anybody and they could only enter a new request for termination (with a new 30 days termination date!). To make a long story short, to have my rights respected, I ended up going 3 times to the store, compiling 2 complaints with the clear intention of calling a lawyer. I have been a Melita client for almost 8 years and probably I will never be again because of this retention & commercial policy.

As useless as a glass hammer As useless as a glass hammer. Send you a message that their service will suffer an outage for 4 hours between 07:30-11:30. Three hours later, at 14:30 service was still out, and when reported to support and requested compensation, they offer a full 1 Euro, for 7 hours of work missed. 1 full Euro. Unacceptable and disrespectful towards clients who spend each month and pay on time.

The worst company I've ever seen in my… The worst company I've ever seen in my entire life. I stayed almost a year in Malta, and the number of issues with this company is unbelievable. - 0 professionalism - Add charge freely - Proposed many solutions, for doing nothing finally Just a company TRAP, think that people are such a fool.

Worst mobile service provider possible I have lived in 5 different countries. Melita is by far the worst mobile service provider I have ever used. They sell you 5G but you will actually just get 3G speed (if you are lucky). I mean afterall: We are talking here about a Maltese company. It represents the country pretty well: inefficient, retraded, run by idoits, quality non existent and service out of the rubbish bin.

Terrible customer service Terrible customer service. Spent almost 2 hours on chat just to get my home Internet re-activated cause of a new contract and discuss other issues which were not solved. I ended up without Tv channels on my Tv set cause of miscommunication with one of their representatives. The solution on chat: "install the TV app on your mobile"