Absolutely disgraceful company Absolutely disgraceful company, avoid at all costs! My son spent £2700 on a laptop, it was faulty so he contacted Razer the following day through live chat (as there's no phone number for them) after being passed around to about 7 people, he was passed to one of the original people he spoke to. It was arranged for the laptop to be sent to Germany to see what was wrong with it, 2 weeks since it's been in their possession & he is still none the wiser, they said they've escalated the issue (what a cop-out). £2700 for a laptop that he had for 1 day & here we are over 3 weeks later & all he's got is the free laptop bag that came with it.......absolutely disgusting after sales support which tells you all you need to know about this company. Myself & 2 of my other sons have a lot of Razer equipment, most of which wasn't purchased directly from Razer.com & we've never had a problem with them! Razer.com.....you should be thoroughly ashamed! Update 24.04.2024: I sent an email with all the details that Razer requested in their response to my review, they have now forwarded it to their VIP response team.....whoopeee, don't I feel special! It's a joke, they thanked me for my patience & understanding, how very patronising of them, I am far from patient & understanding at this point. I'll stand by my original comment....."Absolutely disgraceful company, avoid at all costs"!

do NOT buy their wireless headset do NOT buy their wireless headset. I must unplug & replug the dongle every restart, also the sound randomly turns off during use, which requires the same - unplug & replug the dongle.

waste of money razer bought a headset and they will not charge and trying to get hold of someone to find out why is a joke spend all the money on something so good truns out to be so bad better buying something cheep at least you can talk to someone about what is wrong dont buy nothing from them as when it stops working there is no help

Avoid this company because the customer service is a nightmare. I contacted Razer for a warranty claim on a headset where the mic did not work and the customer service has been terrible. I keep getting different responses from different representatives and none of them are directly responding to what I'm saying in my email replies. They keep sending automated responses and repeating themselves without acknowledging what I'm saying. They even asked me for my personal information and never followed up with me about why they needed it. They keep denying my claim unless I speak to the 3rd party seller which I have not been able to do since the seller uses Amazon support and doesn't offer a contact method besides Amazon. I provided screenshots showing proof of this and the representatives refuse to acknowledge it and keeps repeatedly telling me to contact the seller. I also requested to speak with a supervisor or manager and that request has been ignored.

They could improve They could improve by including an extra lead for the wireless headset sensor. having to use the same lead to charge on mains and then disconnect to attach to sensor is time consuming. when you spend over £100 on headset, you expect the extra. my last headset by another make was around £60 and included this.