Worst customer service in Australia Recent Telstra FTTP upgrade customer. Worst customer service in Australia. Sales obviously don't speak to Billings who don't talk to the Customer Service operatives. Hence, the on-line customer help is pathetic. They lie, they make stuff up or they promise to call you back - just anything to avoid fixing the problem. Avoid the on-line customer service platform, make a direct phone call instead. It is way more effective. Telstra invoice has been wrong every month. It takes hours to get it fixed. I am pretty sure the Telstra legacy billing system can't invoice for 250/25 and higher plans. They know it but they dont want to tell that to their customers. Telstra has premium prices but rubbish customer service. I recommend that you consider the mid tier ISPs instead. They try harder.

Use the Telstra App Use the Telstra App to check outages, rewards, billing, usage and password issues etc. Self help is better than queuing up to be connected to the Telstra team, who are super busy.

Changed providers Changed to Telstra bought a new phone and Wi-Fi. Cannot connect my devices to internet. Money for nothing..dire straits . Think twice before you leave yr provider.

I have been trying to fix my wifi for… I have been trying to fix my wifi for over a month and they have not helped at all. Their incompetence is astonishing. Hours wasted. Anyone recommend another provider?

BUYER BEWARE BUYER BEWARE, absolute l dodgy provider avoid at all costs. I bought a fold4 17 months ago still within warranty and it has a know fault with the hinge damaging the screen. It gets assessed where they try to tell me it's out of warranty which is incorrect all samsung phones have 24 month warranty, then proceed to not listen and close the case without any outcome. They don't care and won't solve issues, they have a bunch of incompetent people employed for them on their investigation centre