Customer service not helpful I bought the program and installed it on my computer. After a while, I deleted it because it gave an error and I wanted to reinstall it. I could not reach the installation files in any way and I reported this situation to the authorities. They did not help in any way and told me to use it through the site. Is it that hard to get the setup file? Customer service is pretty bad.

Poor Customer Support I am a long term subscriber to WhiteSmoke and prefer their program over Pro Writer Aid or Grammarly programs. However there is one very annoying fault. They do not reply to support emails requests. I had to reinstall WhiteSmoke and when I tried to enter my Registration code which has 11 months to run, it was rejected. Many emails to them and phone calls, all unanswered. This is no way to run a business and only drives WhiteSmoke customers into the arms of their competitors.

I have used White Smoke for many years. I have used White Smoke for many years. It is a very effective program to check all your documents, including emails and online submissions before you send them. Before I used WS, I would later review something I sent, and would be embarrassed, of some typos or poor grammar usage. I have also recommended this program to many of my family and friends. All who have purchased it, have been very glad they did. I highly recommend you try it.

Two years they have auto-renewed wont refund, wont stop Two years they have auto-renewed, they don't respond to emails. They won't cancel. They used to be good but now it doesn't catch grammar like it used to, a lot of formatting issues with word once it corrects puts all my words together without spaces. Crap product, fraudulent business.

Do not purchase from this company Do not purchase from this company! Once you purchase the software you can not get in touch with anyone for support. I have not been able to get access to this application since I purchased it last month and have made 9 attempts to contact them. No one answers the 800 sales number or responds to messages. When you open a support ticket, it goes unanswered and unresolved. They only send you an automated response saying they will close your dispute because they have not heard back from you. I've just opened a case with Paypal to try and get my money back - hopefully, it will get resolved this way.