I have used your product for at least 6… Urgent Request for technical Support. have used your product for at least 6 years. I renewed in March downloaded the update and ran install. I keep getting an error message (R6034). I have called for support over 5 times and Sent at least 5 contact messages since March but NOT ONE RESPONSE. After I read the reviews I understand why The better Business Bureau has WhiteSmoke rated an "F", (its lowest score>

Customer service not helpful I bought the program and installed it on my computer. After a while, I deleted it because it gave an error and I wanted to reinstall it. I could not reach the installation files in any way and I reported this situation to the authorities. They did not help in any way and told me to use it through the site. Is it that hard to get the setup file? Customer service is pretty bad.

Not worth it. I’ll be honest - Do not Purchase without reading terms and conditions. Actually they cheat with the Lifetime plan. The lifetime plan is not actually a lifetime plan, it only lasts for 6 years. Regarding software experience - it is not worth it, you will need to proofread again. It makes silly errors by giving stupid suggestions. Conclusion- Don’t buy this junk. Go for Grammarly or Google Translator or proofread services.

I have never seen such a worst customer… I have never seen such a worst customer service. The software has 30-40% accuracy, far lower than I thought. I have been requesting a refund from day 1 and even after 10 days no answer from customer service. Please don't make mistake buying this tool. Check other available tools, might be a little expensive but worth the result and service.

I would give a 0 star if I had the… I would give a 0 star if I had the option. This company is a rip-off. Trying to cancel my auto subscription, and I am unable to talk to anyone. I have left several messages and send numerous emails, but still no response. I am contacting my CC company and dispute the charge. Unprofessional behavior from The Whitesmoke!!