Help...even when it turns out I didn't need it! One of the destinations for my podcast (only one of them) failed to update to include my most recent episode. I was very certain it was the destination's problem--but, just in case, I asked our team at Libsyn. Sure enough...everything was fine on the Libsyn end, but they checked it right away which helped determine that it was the destination that needed to get its act together (which it did, 36 hours late...sigh...). The Libsyn team has always been responsive, and very quickly, when needed.

A real exchange with a real person A real exchange with a real person. The response I received was quick, specific, and very helpful. I wasn't just directed (by a bot) to a series of FAQ pages to read. Instead, my specific question was addressed. When I asked a followup question, that also received a response very quickly. Honestly, I was shocked at how un-frustrated I was with the help process!

Prompt and supportive response Prompt and supportive response. Have found Libsyn to be amazing hosting my podcast for many years.

Representative Representative, was not being helpful in the beginning. I explained my issue and what they needed to do on their end but he still ended up giving me resolutions (WHICH I ALREADY DID PRIOR TO SENDING THE EMAIL) that doesn't help and insist on having a problem on my part when in my first email to you guys I already explain what I did and that you guys needed to fix the RSS feed HTML code.. In our last email, he finally did what he had to do. This could've have been way easier and less back and forth if the representative read and comprehend my email.

So Far So good! I mean GREAT! So far, filling out the Podcast Upload Page is very easy and is very quick. I especially like the Dashboard where you can see your performance stats! Happy to continue to Libsyn!