SCAM!! Purchased a subscription with 7 day free trial through Apple Store and charged me for the full amount (£44.99) straight away! Cancelled my subscription straight away and contacted customer service who ACKNOWLEDGED that an error had been made but won’t refund me because apparently Apple handles refunds. They have a bloody 30-day refund policy but they wouldn’t refund me! Had no luck with Apple either. Absolutely DISGUSTING. £44.99 down the drain. Avoid buying their service if you want don’t want to get robbed.

After chatting with a robot I was taken… After chatting with a robot I was taken to an agent. His name is Cole Davis and he guided me step-by-step in order to solve the problem. He was, patient, kind and he perfectly solved the problem. So, one more time, Thank you Cole Davis!

Super fast and super helpful I am a new customer of Surfshark and I had a few questions regarding the configuration and setup of their product. The agent was very helpful and provided quick and easy-to-follow instructions. I was able to get their service up and running on my router in no time at all! Speedtest looks great with minimal latency impact, much of which is expected from any VPN.

IPV6 Protokoll I had a problem and a Mr. Marcus Rodriguez helped me out. I installed Surfshark on a second computer. On this computer I access via remote and manage Samba sharing. My network worked without VPN. As soon as I activated VPN Surfshake, it stopped working. With Marcus Rodriguez we were able to find out that it was the ipv6 protocol and I had to disable it. Since then, everything has worked as usual. Thank you very much!

John's bulbous brain saved the day! Had problems with my dedicated VPN - kept getting CAPTCHA on several sites! Started a web chat and got through to John Duncan... he got me to check my connection which came back saying I was connected to random IP addresses in random locations across all my devices (even though I was supposedly connected to my dedicated VPN on all of them). John admitted he was baffled as he had never seen this before! But he persevered and managed to resolve the issue rather quickly! Great knowledge and easy to talk everything through with 👌🏻 End results: My issue = solved John's brain = even bigger than before 10/10 to John and his big ol' brain (the one in his cranium, not his pants)