Untrustworthy with Ineffective Systems and Oversight The first time I signed up for ipostal1, I got an email rejecting my payment and ability to participate in that location's service (no issue on my end, just a random and unexpected kickback). I tried once more and got through the confirmation of ID without any trouble. They got my lease, passport, and other information and proceeded to give me trouble (for example, over an expiration date that wasn't on my lease). They had everything they needed. I contacted customer service and said that I did not wish to continue and that I would like them to make sure my information was removed and wiped out from wherever it was and that they make sure I was not billed. I have not heard back from them, and when I try to access the site, I cannot. Not only would I not recommend this company, but I cannot endorse their process nor say that one can have trust in their lack of professionalism or ability to use their own systems effectively. I will pay more for a better service in the future! These people really let me down at a time when it mattered.

Quick reaction for answering questions Quick reaction for answering questions, Setting up scans and sending emails quickly.

It's good so far It's good so far. I'm still new at this but I'm enjoying it as of now. I'm sure it gets better. Much better than PO Box.

Easy, simple, straightforward Website and app are easy to use, the Associate that helped me on-site was knowledgeable and helpful. Very easy process to pick up my mail, I wasn’t sure how the process would go.

Sometimes I don’t get prompt… Sometimes I don’t get prompt notification that a package was delivered which can be annoying to say the least. I also don’t like that there’s a fee to pick up each individual package. I often receive numerous packages and pick them up at the same time and have to pay the pick up fee for each individual package. There should be one reasonably set fee when multiple packages are being picked at the same time. Other than that I enjoy being able to use iPostal1.