I am a returning customer after a half… I am a returning customer after a half year. My account was still exit but I couldn’t update, I mean couldn’t add another mail box to reset. I had to do all from beginning. The website didn’t show right city’s availabilities either so had to spend more time than initial setup.

Quick reaction for answering questions Quick reaction for answering questions, Setting up scans and sending emails quickly.

I love the service but do wish the… I love the service but do wish the Mobile app was more user friendly. You need to add the ability to change a scheduled pick up. Also its not really necessary to send a zero dollar receipt for services like picking up your mail that costs nothing.

Reliable mail service is invaluable! With iPostal1, the sign up process was very easy and efficient! They always answer the phone when I have called and have answered my chat questions. I was able to actually go to the store and speak with the people that work there so I trust it a lot more now that I know there are people I can talk to, unlike some other mail services I have tried. I really appreciate this service so far and changed my monthly service to a year because having a reliable mail service while traveling, or anytime, is invaluable!

Untrustworthy with Ineffective Systems and Oversight The first time I signed up for ipostal1, I got an email rejecting my payment and ability to participate in that location's service (no issue on my end, just a random and unexpected kickback). I tried once more and got through the confirmation of ID without any trouble. They got my lease, passport, and other information and proceeded to give me trouble (for example, over an expiration date that wasn't on my lease). They had everything they needed. I contacted customer service and said that I did not wish to continue and that I would like them to make sure my information was removed and wiped out from wherever it was and that they make sure I was not billed. I have not heard back from them, and when I try to access the site, I cannot. Not only would I not recommend this company, but I cannot endorse their process nor say that one can have trust in their lack of professionalism or ability to use their own systems effectively. I will pay more for a better service in the future! These people really let me down at a time when it mattered.