Most impressive technical support I was overwhelmingly impressed today by the high level of technical support I received from Colin at Pixel Film Studios (PFS). I had Final Cut Pro problems on both the computers I use for video editing. I was pulling my hair out! I connected with Colin and, straight way, he connected to my computer remotely and worked his magic. I was so very impressed with his skill both in terms of identifying the problems and then fixing them. I was truly worried that I would not be able to meet an important deadline but Colin promptly, politely and quickly solved all my problems. If only all technical support was this good. Top marks to Pixel Film Studios.

An alternative to the "other" guys I was looking for an alternative to the "other" VFX players in the FCP plugins game ever since they went to a subscription model (that will fail). After looking through a bunch of Youtube videos last night, I came across PFS web page. I'm just blown away at the selection of options and pricing. The ones I was interested in the most were the 3d tracking options, which MVFX now forces you into a yearly subscription of over $400 and you will NEVER own it. I guess their revenue is down and they think the subscription model is their last hope. Unfortunately, there is a huge backlash in the community (FB, Reddit, YT) over this decision. Hence the reason I've switched to PFS. They have great support and actually make an effort to help you whereas the other company blames me for my software/hardware configurations when my system constantly crashes using their plugins. You have to use it a certain way...not your way. Trying to adjust a parameter and having it crash is my inability to use the software? Yikes. They actually flagged my review on TP because it wasn't a "real experience" as opposed to all their "invited" reviews. Never bite the hand that feeds you. I'm moving on just for trying to censor me. Thanks PFS for all your options and look forward to using them.

I had trouble with the shape tracker… I had trouble with the shape tracker and auto tracker plug in. I depend heavily on these for real estate work. Contacted customer support via chat and was able to walk through a series of steps and reinstalling, and was Abel to get it working. Support team was very patient and knowledgable. Thanks you

Extremely helpful chat support and great products I have purchased so many plugins from Pixelfilm I could probably own stock in the company. Today I had a problem with an entire batch of plugins I recently purchased (red screen of death). So I used the chat support and was easily and quickly in touch with an agent who was extremely helpful and patient. With a few screenshots, some software downloads, and some re-installs, I was up and running in no time! Word of advice - download the free installer! I didn't even know that existed and it makes everything so much easier. :)

First class serve from Pixel Film Studios I was really stuck installing some of the amazing plug ins on Final Cut Pro on my mac, but after online help from Chloe on the Pixel Films Studios helpline, everything has been resolved and I am now up and running once again! Fabulous service and very patient, really a first class experience. Thank you Chloe!