Needs improvement I would like to say that I like SuperPhone but there still needs to be some improvements. The delay in messaging is a problem. I am constantly getting crazy calls from the area code that my number is registered with. So spam calls are crazy!

The service itself works very well The service itself works very well. The only thing I don't love is the pricing is confusing there are a high number of factors. Number of users, number of text messages, segments (texting is PRICEY if you use emojis because they use a large number of segments). I'd prefer a flat fee, and for the charges to come in as a bundle (they charge your card frequently in small amounts).

So far, so great. Direct support/advisement I’ve received from KoKo, Theo & Kris has been a game changer to help me nail down some key details and ideas for a campaign. The support feature and tutorial videos were also easy to follow and extremely helpful to fast track me into the system and ease the learning curve. Can’t wait to see the results of this first campaign.

Great solution SuperPhone is a great solution for one-to-one and one-to-many texting. They have good customer service. They seem to work for a lot of use cases from influencers to enterprise businesses and have a variety of features (including APIs). I do think they could more cleanly package these features for different use cases and have a lot more ways to expand the product

Connected my Shopify Store For the first month I tried to do almost everything that I was doing on MailChimp but for text to A/B test and saw great results. The very first broadcast message that sent on SuperPhone received an 87% click-through rate with only a few unsubscribes. I thought it was beginner’s luck but I’m consistently seeing a 70-85% click-through on all of my broadcasts. My team also can respond manually to shipping requests or questions that people may send in about their order. Def recommended.