Every single time I call to make an… Every single time I call to make an appointment, nobody ever answers the phone. I've transferred my other dog to a different practice for this reason. I'm about ready to transfer my other dog out too. They need more competent CSR help.

This is a SHADY business This is a SHADY business. They are actually zero stars. Constantly misdiagnosis of pets. Unfortunately my kitten literally fell of the bed when she was about 8 weeks old she learned to jump up but didn’t learn yet to jump down and land safely. I immediately took her out o Banfield because her mouth looked weird and they told me she was fine. I wanted an x-ray of her mouth but they wouldn’t give me one even though I had their crappy insurance. I took her back a week later because she stopped opening her mouth and they assured me during the visit they were able to open her mouth even though she wasn’t able to and she’s fine. 2 weeks later I took her to another vet who told me she had broken her jaw and since kittens grow super fast her jaw joint is fused and it’s too late to operate to try bringing her back in a year. They said if it was taken care of before they would’ve had many other options, and they told me if she couldn’t eat to put her down, but if she survives when she’s bigger they may be able to do something. If you love your pet do not take them to Banfield because they will be mistreated and misdiagnosed, I complained to the manager they misdiagnosed my kitten and he said there is nothing I can do. But still wanted to charge my card monthly. I had to pay $265 to stop paying monthly. I think I’m going to start a class action lawsuit.

Avoid Banfield, save your fur baby. The vets at the Goodlettsville Banfield Hospital told us my 9-month-old puppy was suffering nausea and GERD and told us to give him Pepcid, etc. We took him to an actual vet, and as it turns out, he has epilepsy. Devastating, but at least we can move forward. AVOID BANFIELD AT ALL COST!

Extremely slow yet kind Extremely slow yet kind We're used to them being fairly slow -- Not them forgetting to do everything in a veterinary checkup and having to drive back the same day to get a blood check for our dog. And the doctor has been out all week, so I am still waiting 4 days later for them to approve the prescription from Chewy. Maybe one person shouldn't be in charge of approving Hartguard when it's not necessarily dangerous, only behind a paywall. This city doesn't have a ton of options, but there are options, and they probably have less customers. So they'll probably be getting one more.

"Your dog is too squirmy. We don't want to make him uncomfortable."" This location refused to give my corgi a vaccine (which is a part of the optimum wellness plan contract) because he was "too squirmy". They will only give him a shot if I bring him in pre-medicated. If he were aggressive, I would understand but just because he is "squirmy", well that's not a reason to drug him. I canceled my annual contract due to Banfield breaching their commitment. I need a provider who can get the job done.