Not recommended for guests Unfortunately, I would not recommend guests to use the services offered by Chargeautomation. Since the data exchanged between the host and the guests are own by the hosts only and not Chargeautomation, it is very easy for a host to remove all the information incriminating them in case of conflict with the guests, without Chargeautomation being able to help. This puts the guests at a huge disadvantage, without any recourse to prove the host's wrongdoing. That being said, I very much appreciated the disponibility and implication of the team when I raised the issue to them, following a bad experience with a host. But as of now, I don't believe Chargeautomation offers enough guarantees to guests to not being treated unfairly by hosts.

great self check in method booked an apartment through airbnb in Vienna and the host was using this platform to complete the pre check-in. I was asked to pay a security deposit of €250 and to provide a document for each guests, after that we received a detailed guide for the apartment (access infos with photos, wifi Id and password, how the tv works etc). 3 days after the check out the security deposit was released.

Good for online booking Don’t get why people talk about scam. It’s an easy way to provide a deposit when you do an online booking without physical checking

It doesn't work It doesn't work AT ALL, Full of bugs. Be Careful

Very pleasant experience I enjoyed using the Charge Automation software when I booked my rental on Booking.com. I really liked the fact that when I wanted to pay for the reservation it actually did something like an otp with my bank so it ensured it was me. Also it was very easy to see details from the host about the wifi and local restaurants in the area on the charge automation platform. Definitely good tool for the host.