customer experience is terrible Been with the company for 3 year now. And must really say there support is no existing. IF there is any issue you have to solve it yourself and I found the support staff to be arrogant and rude. We also upgraded to a higher Plan to try the dedicated support and IP. We found our delivery rates has not improved at all and we got no support to a issue we raised so why pay more ? We will continue to use them though even if my rating dropped from a 4 star down to a 1 over the last 3 years(on trust pilot) as to move your whole account to a new provider is such a mission. However should the opportunity arise we strongly consider moving. After submitting a ticket and asking for help this is the respond we got. Hello ****** I am glad to help you through chat Thank you for contacting us.

MY REVIEW OF TURBOSMTP from the website… MY REVIEW OF TURBOSMTP from the website SERVERSMTP.COM. This is a big scam. They take your money and they lock your account without reasons ! Then, they won't refund your money and you'll never be able to send your newsletters. Mon avis sur TURBOSMTP qui gère le site serversmtp.com est que c'est une grosse arnaque. Ils prennent votre argent et verouillent votre compte sans raison ! Ensuite, il ne vous laissent pas envoyer d'e-mails de newsletter et ne vous rembourseront jamais.

EXCELLENT ON LINE HELP FROM A SMART TECHIE I had an ongoing posting issue with a high rate of bounce backs. It was not an easy problem to fix. I was assisted by Nermine who was friendly and very pateint as she approached the problem with a clever exclusionary system of getting to the root of the problem

Instant reply time and supportive… Instant reply time and supportive attitude. Even I don't know if the problem was solved (needed to be tested later) the experience was very positive.

trust them, strongly recommended! I am not used to believe in "commercial promises" but when I realized than Turbo-Smtp delivers FOR REAL more than 99% of the sent emails, I changed mind. It only requires to be careful with the settings of the tool you use to make your mailing. The Italian customer service (expecially Francesco) is very attentive and patient. STRONGLY RECOMMENDED!