Emails about Bills NOT Due They send you emails that say at the top “ Reminder: Pay your upcoming Baystate Medical Center bill”. But there is no bill. Lower down it says “ You paid your Baystate Medical Center bill at this time in a previous month with doxo. doxo is a secure way to pay all your bills with a single account.” Why send a reminder that I PAID a bill? I am sure many folks don’t read that and think a bill is due. Ridiculous!

Doxo is a complete joke Doxo is a complete joke. My local utility uses Doxo to process their payments. I have had an "account" with Doxo for 16 months. This service as far as I can recall has NEVER worked. My checking acct is linked, and shows the exact and to the penny current balance. I schedule a payment via ACH which they say takes a few days. Then they send me a msg that the money has been removed from my bank, then 3 days later I get a notice that my acct # from my bank is invalid. Well that's weird, my acct balance to my "linked" account is correct, and shows the balance and has that green check mark indicating it's linked. So I call customer service and the end result of the call was "I don't know what's causing that, sorry for the inconvenience." So I have to take over an hour of my day, go down to a grocery store, wait in line, submit the payment, then call the utility, wait on hold, press 4 then 2 then 0 then 2 then 9, then stick my finger in my ear, get hung up on, start the process over again press 4 for English, etc etc etc just to give them a confirmation number. No one can figure out why this is. They don't care to find out either.

Account was not created Account was created however the email login is missing the .com, customer service could not correct it. Also bill has not been paid, I think I'm going to file a compliant with the state's attorney if bill isn't paid in the next 2days, Its bad enough I had to wait 2weeks for a date and paid $10....Buyer beware

I like the convenience of paying… I like the convenience of paying online, no stamps, envelopes, etc. I keep track of what I paid and what I need to pay in addition to being aware of due dates.

Best blood draw experience Making the appt online and filling in all the info early saved time and check in went well. The Tech was professional and experienced.