Fitzy
GBOK for small companies Easy platform to use, but very limited in features and functionality. If you base your analytics on tags, then it is okay. They are pretty much a solution for small start up companies, but you will find out quickly that an upgrade will be needed. Customer Service is almost non-existent, had to wait nearly 4 weeks just to talk to someone about upgrades and features.
Katie Davis
GBWe moved away from Zendesk to the much… We moved away from Zendesk to the much more affordable and tech-focused, Gorgias in 2022. We have had an easy transition, with a few things that were missed from Zendesk, but Gorgias's team works hard behind the scenes to update and upgrade features consistently. At this point, those things have faded away into something better with Gorgias. It integrates with Shopify much more efficiently than Zendesk was at the time that we left them. Overall, I would highly recommend the Gorgias experience!
Tyler
GBGreat Platform For My Small Business. I have been using Gorgias for over two years now, and I must say, it has been an absolutely incredible tool for my small business! With just a handful of employees, we faced the challenge of two long-term staff members retiring, both crucial to customer service and sales. Fortunately, before their departure, I started consolidating their expertise into Gorgias Help Centers and Macros. For me and my business, Gorgias has been a game-changer. Initially, I had challenges in fully harnessing Gorgias' potential. I was on the brink dropping the platform, but knew I wasn't giving it a fair go. I decided to reach out to see what I could do better using their platform. After reaching out to them, it has been a game-changer. Now, I can confidently say that Gorgias is not just a tool but a vital asset that I cannot imagine running my business without. It's truly a joy to work with such a dynamic and evolving platform! Over the past 4 months, after some additional turnover and searching for new employees, Gorgias has empowered me to efficiently manage service tickets and automate sales campaigns on our website myself. It's like having a superpower at my fingertips! Once tailored to our specific needs, Gorgias has proven to be remarkably efficient and effective. What truly excites me is the dedication of the Gorgias team to innovation and improvement. They are always eager for feedback on their new products, and their willingness to collaborate and offer insights is truly refreshing. I've gained invaluable tips and tricks that have elevated our operations.
Evaldas
NLGreat and responsive support Great and responsive support, it just shows they follow the walk the talk when it comes to Customer Support!
JR
GBA customer service/experience game changer I was a HUGE skeptic before onboarding Gorgias...and ever since the day we got started I've been beyond thankful that we did! Immensely powerful and valuable to consolidate ALL of our customer outreach and experience into one mighty platform ⚡️