Disappointed in product and company I received two units, which I ordered. They are not as I expected and do nothing for my knees. I have requested the instructions for a return. I did receive one response which talked about my wanting to “cancel” my order but they had already been shipped? What? All I need are the instructions and information to return the item. I’ve requested this four or five times. I even used the email address given to other “bad review” customers for return and it was not a valid address. I’ve read the other recent negative reviews and seems I purchased about the same time. I will make a report to my State’s consumer protection division and internet fraud if I do not get the information and the refund. Constance

I’ve been trying to contact company as… I’ve been trying to contact company as our is not holding the charge. They responded once and asked several questions which I answered and we have never heard back! Heads up do not buy!!! Terrible customer support!

A miracle solution for knee pain. Although my order took a longer than expected (6 days), I am still very pleased as it is extremely helpful with my osteoarthritis, which I have had for 24 years. I am using it on both my knees and so far it has been great

I purchased RejuvaKnee in January it… I purchased RejuvaKnee in January it worked for several weeks and then it over heated and cut out complained about the product just requiring a replacement but no joy fobbed off with various excuses So my advice to buying from American is don't do it.

I purchased the RejuvaKnee then…have returned unopen but no refund I purchased the RejuvaKnee then realised how expensive they were and tried to cancel around 24 hrs later. I explained I had medical expenses and desperately needed the funds back. I was told that once I received the parcel, if I returned it I would receive my refund. I sent it back UNOPENED, thankfully with tracking and I know it was delivered back to them on 27 March. They say it will take 7-12 business days to refund the monies. I have sent MINIMUM 6 emails and not had 1 response of any kind. I am needing these funds for medical treatment (and no - nothing to do with my knee) so woul really like to have my refund processed. They were very quick to reply to my email when I requested to cancel the purchase - to say NO you are too late but not when you requesting a refund. The lack of customer service (there is none) ensures you would not deal with this company again.