Terrible customer support. The quality of their servers are good but, when it comes to their support it takes them about 12 hours to answer a ticket and I had to wait 8 days for a server transfer when I purchased an upgrade and i've been waiting 5 days with no result for a server restoration! If you go with this company be warned, their customer support is horrible!

Where is the good support Where is the good support? I have automatic payments activated and still my server was closed because no payment. That's not the issue. I wouldn't give a bad review because of this. The problem starts later when I try to reach out the support. In the moment of writing it is the 14th hour of waiting. Wrote couple of times and the answers are - in the next 45 minutes, as soon as possible, thank you for your patience. 14 hours. Two of my players went to play at another server. The server is going great, but the 45 minutes yesterday, that are actually 14 hours for now.. Where is the good support? Really sad about this!