Great service!!! -

Easy, but generic e-commerce solution with poor support & communication While City Hive provides an easy and comprehensive e-commerce solution and wine club management platform for small wine & liquor stores, their platform is offers very little in terms of design flexibility and customization. If you're a generic store that wants a generic looking website for easily promoting large brands to your customers, this is the solution for you. For everyone else, I urge you to do your research. We've been very disappointed by their poor customer support. Major changes to site functionality and design were recently made without any direct prior communication; new features are constantly rolling out, but little training has been offered and only upon request; staff only responds to help requests - including urgent ones - during regular EST/EDT business hours (which isn't ideal for our West Coast store); support staff has little memory of previous conversations and little knowledge of our specific business needs and operations. Concerns are treated with a blasé attitude.

Great staff Great staff, real helpful and excellent support.

The platform has merit- but The platform definitely has merit- but... lacks ability to map out departments, etc from database. Too many items dont have UPC codes & adding tags & asking CH folks to make corrections just doesn't fly. Communication too scattered, persons of contact seem too removed, no clear cut person to call to "get it done". Plenty of time, emails, and calls & still left with a product unable to get ready to turn loose on public. ALL tech companies say their products can, when they are incomplete or just can't...I hoped City Hive was different- but its not. Perhaps a full custom integration would've worked out?? Maybe CH is perfect for smaller stores w/ limited SKUs? Or maybe its just not suited for PA D's I dont know but it wasnt the experience I was hoping for.

Excellent customer support, Great pricing Excellent customer support. Highly recommend for small mom and pop stores. Easy to use, extremely fair pricing, and offers a professionally looking tailored website to increase sales.