UX experience is horrible UX experience is horrible. You know this though. :-)

Unable to manage devices after an upgrade, poor communication from Filewave. I haven't been able to manage my devices for a week now since I upgraded to 14.0.2 (I tried 14.1.2 also, no dice). The support person told me that I shouldn't revert my snapshot because "it's not recommended" even though as a part of your KB you tell people to create a backup before performing an upgrade presumably for this express purpose. The support model of "remoting in and controlling your computer" is not something I like, I prefer to have someone walk me through it rather than someone do it for me. I learn nothing that way. I asked the support tech for an update from Development (who my problem was passed to) a few days ago and she passed the message along but no one has updated me on anything. So not only has my problem not been resolved, I have received no indication that it is even being worked on. There are some things to like about Filewave, but I am not very happy right now with the support or the program.

We have been using Filewave for several… We have been using Filewave for several years. We have found it to be a great help in imaging / managing windows pc's, mac's, and ipads. The support system is great! Any problems or issues we have had (including operator error) have been quickly and professionally resolved. GREAT product!

Clunky Clunky as gosh darned heck!

My support contact that was assigned to… My support contact that was assigned to me, helped me through all steps until all my questions were answered.