Bad customer service Bad customer service. The owner of the company has a bad temper and should not be in customer service. They sent me emails saying my vertical logo didn’t fit on the acrylic. Go figure . So I asked if they could make it fit and never heard back. Then I tried to reorder.... vertical again. Then the owner called me and yelled at me. I then asked to cancel the orders. They have not gone into production. He said NO. I would NEVER order from this company again. He also seems to respond to all negative reviews as if they are a competitor. I am not a competitor. Just a person trying to buy acrylic prints.

100% satisfied! 100% satisfied! From start to finish Adam was available to answer my questions with quick responses regarding my custom sizing and need for fast delivery. My acrylic print is absolutely gorgeous and exactly how I envisioned it. It arrived when he said it would. I’m very pleased with the entire process.

Great product, great experience “Ordered a very large print for the office. It looks great and arrived on time. The ordering process was simple thanks to Mark - he was very easy to reach and eager to help. Do not be off-put by Mark's informal communication style - these guys are pros. Will be ordering many more prints from Big Acrylic!”

Consistant Great Product and Customer Service Mark and his crew have consistently provided my small business with high quality acrylic and metallic prints. Customers are blown away by the depth of color and "expensive look" of the acrylics and the white metal used for B&W prints is the best look I seen in years! With over 60 medium and large sized float mounted prints ordered and delivered, I've only had a couple of minor problems, but they were handled very quickly and professionally. All in all, Big Acrylic is far and away the best source I've found for these products

The customer service is terrible and the product is only ok. The owner, who also acts as customer service, is rude and unprofessional. When I emailed a complaint about the quality of the product he never once expressed any level of concern for my issue, nor did he attempt to come up with a solution. Rather he immediately started blaming me for the problem. Ultimately we were unable to come to any level of agreement and I am just stuck with a bad product. Had he apologized for my dissatisfaction, that would have at least been something! But no, instead he yelled at me when I sent a follow up email. Of the two prints I ordered, one is unusable. The other is fine, but in general these prints do not feel or look substantial. They are quite light weight and feel rather cheap. Shop at your own risk!