Great product awful support service Great product awful support service. The product itself is top tier: data ingestion, features, usability, etc 10/10 However, the romance is lost once you have an issue and need help from their support. They have a drop-down selector to set the priority and 2 times I've mark it as critical and the first response has been 24+ hours later, once they answered, the suffering started,several back and forth responses saying "try this, try that" it looked that they were guessing, no concrete answer until I escalated the ticket and talked with an engineer, who gave a concrete and solving answer in 5 min. And right now I have another critical ticket reaching the 24h mark with no response. Pathetic

To be honest they deserved my five star… To be honest they deserved my five star because I never thought they could live up to my expectations after some bad comments I read on here but like I always say "try yourself before you judge anything" , the company is hands down the best I've worked with so far and the customer service are super helpful. No hanky panky, straight forward and awesome rewards after working everyday

Product Analytics Done Right We use Amplitude at our startup for just about everything when it comes to product analytics. Their free plan is very extensive, so even small teams and startups can use it for free for a long time. Now, we've reached a point of scale where we pay for the Growth Plan, and we generally love it. Amplitude often pushes improvements that have helped us gain more insight about our user and customer base. The graphs are sharable, unlike Google Analytics, which makes it easy to come back to and collaborate on.

Slow reports when using the Amplitude analytics dashboard The Amplitude analytics dashboard (website) is very well implemented and designed with good features but opening reports is very slow and also reports have too much extra (not needed) details that delay the opening of a report especially graphs and break down details for example when i just need a summery report .. let me know by email if you need more details.

They do not deserve one star They do not deserve one star. I have lost over £10500. I asked them to unfreeze my account in order to withdraw my outstanding funds which is over £5000 and now they asking me for £14770 to get my money back. I am in the worst situation in my life financially. Due to their terrible customer service, I was scammed by someone claiming to be their customer service representative from their Headquarters. Worse platform ever. I advice not to deal with them. They are absolute fraudulent. How on earth a customer service will deal with clients via WhatsApp messages alone and no phone calls. That's nothing but SCAM!!!