South London movie buff
GBAbsolute sham of a company Trying to cancel the autorenew option on this product but neither the site admin portal nor the wretched bot-driven chat provided the help I needed. Attempted this last year too with equal success. As another user stated, avoid this nightmare company and consider a competitor.
Jack Gillott Flyhawk
GBAvoid avoid avoid Sales rep promised SMS will be activated on my account in a few months - it never was. Put up with the poor platform for the year I had the contract signed for, but cancelling my account is next to impossible. Says to contact support, but support just says they will forward my account elsewhere with no sign of anything being done. Super poor practice.
Simon
PTShould get zero stars If I could give them zero stars I would, as they don't even deserve one. Total lack of responsiveness from the accounts department. I have been waiting for a credit note for months. Neither being polite or more forceful makes a difference. They just don't bother. Avoid.
Christine Hutchins
GBWait time on hold on the phone is… Wait time on hold on the phone is always in excess of 45 minutes. Even when the initial message says it will be less than one minute. And they are slow to sort issues.
Frustrated Customer
GBAvoid them Horrendous support experience when something goes wrong, with long wait times and copy-pasted responses that don't address what you've raised. Poor functionality on the product, multiple different offerings and consolidation happening but no market leading remote support offerings. Avoid them, use a competitor.