Email spam that won't stop I inquired about a subscription. I'm unable to afford them. I have begged and pleaded to get off of their email list. I have unsubscribed three or four times. I have filed a complaint with FTC.gov. I have repeatedly blocked emails and reported them as spam. Yet I continue to receive emails, each time from a slightly different email address. I cannot believe that a very respectable company, one which I used to happily have a subscription to, continues to treat me like this. Next I'm going to file a complaint as a vulnerable adult for financial harassment

They incorrectly report an accident as… They incorrectly report an accident as being an at fault and the customer had to pay increased premiums for over 2 years. although this was brought to their attention, they have chosen to do nothing about it. They should be held responsible.

The service is not useful to me or my… The service is not useful to me or my organization. The service is poor. Sadly, the problem gets worse if you call customer service, because all they can do is send you to your Representative who is the WORST. I believe they don't have a customer satisfaction clause because I don't believe they can satisfy anyone with the support they provide. I blame myself listening to perfumed words. Do not sign the contract.

Avoid at all costs and sign up at your peril After an extensive period of use, I regret to inform that my experience with this company has been overwhelmingly negative, to the point where I feel compelled to advise potential customers to reconsider before engaging their services. Despite their promising initial sign-up process, the reality of the service provided fell significantly short of expectations, particularly for immigration practitioners and micro-to-medium law firms. Below are the specific issues we encountered: Misleading Sign-Up and Renewal Process: The company advertises a flexible "try and see" service, which appears easy to cancel if found not useful. However, the reality is starkly different. The renewal process is neither transparent nor straightforward, often resulting in unsuspected renewals at inflated prices. Content and Utility: A large portion of the content offered is readily available online for free. The unique content that is touted as being exclusive and valuable is often outdated or not updated promptly, diminishing its usefulness. Access Issues: The minimal content that could be considered useful is difficult to locate through their own search tools, and strangely, more accessible through external search engines. However, direct navigation from such external sources leads to unrelated pages, making it virtually impossible to access the intended resources. Business Practices Concerns: It has become apparent that the company’s practices are designed to lock law firms into a cycle of renewal, exploiting those with limited budgets. Notifications for subscription renewals are timed in such a manner that cancellation is impossible, often leaving firms trapped into paying for another year of underwhelming service. Lack of Support for Resolutions: Attempts to address and resolve issues related to service quality or renewal concerns have been met with a lack of interest from the company. The stance taken has been one of enforcing renewal fees under threat of legal action, rather than engaging in constructive dialogue to address customer dissatisfaction. Cancellation and Renewal Notification: The company's policy on cancellation and renewal notifications is both unclear and inconsistently applied. Despite assurances of a certain cancellation notice period, the actual practice seems designed to preclude timely cancellation, trapping firms into unwanted renewals. It's my hope that this feedback not only serves as a caution . The experience has been frustrating, marked by a lack of transparency and support, leading me to advise others to carefully consider before committing to their service.