Trustpilot needs a zero star option for… Trustpilot needs a zero star option for companies this bad. We had sporadic, weekend-long outages for a while and now our internet hasn't worked for more than a few minutes at a time in a month! Our computer and modem are newish, we're both tech-savvy, and we've done all the bogus "fixes" they've suggested. Don't waste your money or frustrate yourself by dealing with Earthlink.

Absolutely horrible Absolutely horrible, do not use this internet service. I canceled my account and while on the phone with the rep Alexa they took my money out anyway and she stated they will put it back after receiving equipment, when I asked why, she wouldn't give a valid reason. The internet service is overprice and not at all worth it. I was on the phone with her while I noticed right after she canceled my service she charged my account which is totally ridiculous. I filled out the form and I’m returning the modem today. I’ve only had it for a month and wasn’t under contract. If I could give you all a -15 I would.

Been with earthink for a few years and… Been with earthink for a few years and at first they were really good.I got a phone call last week that I needed to pay my bill to avoid it being terminated.I told the lady I would not have it until Friday.The lady said okni will note it in the system you will be paying it on Friday.So I wake up and it is not working so I called and the representative said we don't do extensions anymore.I told her about my phone call with the lady with said I was good until Friday.This representative already had a little snarky attitude off the rip and said it's disconnected and you owe 90 something dollars now instead of the 60 something.I asked her if the reconnect can be added to next months bill and she told me no they don't do that anymore.So I asked to speak to someone who could help me because i am struggling and she popped of with so you want to dispute a valid charge??? Who do you suggest I get to help you?She was really not polite and this wasn't the first time I'm really just about done with this company because some of them are really nice and some are so rude.

Horrible! 5 days of service is ALL we got before running out of data! I paid for a month's service!!!! I specifically told the first moron (when I signed up) what exactly we use internet for (school, streaming tv & music)!!! What on God's green earth made the idiot think 5 days worth of data was enough, is beyond me!!! THEEEEN when I called to ask about it, they wanted me to either upgrade or add data!!! $130 later, here I am on the phone AGAIN trying to rectify the issue! I was refused even a partial refund, because "I've received the router & the internet did work" (for 5 whole days)! Their customer service (or lack thereof) is HORRIBLE & so is their internet service! It's one BIG SCAM! Do yourself a favor & run! Run away, as fast as you can!!!!

I was a 25 year Earthlink customer I am a 25 year Earthlink customer. Recent password reset which they said "you might have been hacked". Vague, inconsistent advice and failure to fulfill my repeated requests to have Earthlink Security contact me. When I told the help that I would have to terminate my service after 25 years they said "sorry for your inconvenience. Addt'ly, download speeds uniformly much slower than I was paying for. Overall very shabby service for the high monthly rates paid.