Great support from Customer Service Received my free standing cover stand and cover lifter with hydraulic assist. Assembly went exactly as indicated on the literature provided, but the pics are very hard to see on the docs. Line drawings ala IKEA would be much easier to see (and would save ink). Lifter works perfectly! Initial order came in two boxes, but I only saw one tracking number on the original e-mail receipt/confirmation. I inquired to Master Spa Parts, and they got right back to me with the other tracking info and the second item arrived the next day as indicated in their follow-up.

The right parts were delivered and right on time The parts I ordered were easy to find online and were delivered on time. Will definitely be ordering from this company again.

Make sure the agent knows what they are talking about before ordering I called to find out which filters I needed for our Michael Phelps hot tub and the agent gave me the wrong information so we got the wrong filters and one of them was cracked. I sent a message through Chat and the person there gave me the correct information and a return label. Waiting for the credit to be issued, so once that is resolved, I would give them a higher rating.

I was unsure of the part I needed and… I was unsure of the part I needed and the live agent helped me via chat. Thank you very much for the efficiency and knowledge of your agents

I ordered the filters I needed and they… I ordered the filters I needed and they arrived 2 days later. I wish everything was that easy