Thee worst this company are crooks I am paying 83 dollars for 50/50 internet that was claimed to be 59.99, what a joke of a company. I've been fighting with this company since march of 2016. Every month I make a call about something wrong with my bill. Well we are done we are going to be looking elsewhere. I urge people do not become a customer with frontier you will regret it.

Very poor service quality My normal internet speed with frontier is 1 Mbps down and 0.1 Mbps up. This service has been like this for the past 2.5 years. I have opened 6+ technical support cases with frontier but there are no issues between my computer and the frontier back end systems. The issue is 100% on Frontier's end in that they do not have the back end systems upgraded enough to handle the number of people that use their service. The only reason to stick with frontier is that their service is the lowest cost service around (there is NO other hardwired service here - cable or DSL). I live in the 56011 zip code

This is the worst company ever! We moved to a new house and scheduled Frontier to install internet at our new location. They scheduled us 2 weeks out and gave us a window of 8am-5pm that they would arrive. I took off work to wait for them. After waiting all day- the technician shared that they had the wrong order and couldn’t do the job. After talking to a manager I was guaranteed that he would come back the following day at 8am to fix the problem. At 8am the technician texted saying he was still waiting for the order and would be over soon. Soon turned into all day- until finally the technician stopped responding altogether and never showed at all. This company does not care about their customers and shouldn’t have anyone’s business.

DO NOT USE THIS COMPANY UNLESS YOU HAVE… DO NOT USE THIS COMPANY UNLESS YOU HAVE ABSOLUTELY NO OTHER INTERNET OPTIONS. Worst customer service ever. They price out $10 more than spectrum a month on the same service under their best promotion and, god forbid, you have to actually need them for something.. I cancelled my service and these thieves turned off my internet 2 days before my billing period ended. Totally pissed off. I would never recommend it to anyone.

Paying for downtime … I'm not sure that I have service as much as I don't have service. A ton of down time and particularly during daylight hours. Unbelievably frustrating. I certainly wouldn't be paying for this service if I had other service choices. I would assume Frontier knows that. The service people I have talked/chatted with are pleasant and nice - unfortunately, that doesn't make my internet work.