HAROLD HESS
GBWHERE IS MY PART? I just don't understand what's happened ! I was sent an e-mail that the part I ordered was on back order. l OK I get that that happens, however…I was already charged for the order on my credit card, and have not received my order ! Don't most reputable companies wait until they have shipped the order to put the credit card through ? I'm a little worried.
Keith Adams
AUWHY? The product was delivered on time, undamaged and has shown its value; it is doing a good job. I found the price quotation puzzling: a $US price and an $AUS price which was significantly higher than the$US price, after allowing for the exchange rate at the time. I thought the difference probably included shipping costs, but no, these were separate, calculated in $US, then converted to $AUS and then the whole bill converted back $US on my credit card account. I would have been much less annoyed if proper reasons were given for all these unexplained charges. I was also annoyed by Pool/vacParts sending the wrong instruction manual and insisting that there was no other. Fortunately, later I was able to download the correct manual from the manufacturer's website. In summary I am happy with the product, but not impressed by the general level of service.
NACER
GBAvoid like the plague Avoid like the plague, ordered online only to receive a used item with missing accessories.
DENNIS
GBPefect and easy Parts fit perfect, installed in less than 5 minutes and I was back in business.
Chris FISHER
AUFirst a hiccup then a great outcome I ordered a part for my Zodiac T5, but when it arrived it was not what I expected. Unfortunately the picture of the part on the web site was some what ambiguous. This issue was resolved through a series of e-mails and the experience dealing with Steve Holt was a pleasant one.