Jerry helped me today Jerry helped me today - my printer was being silly and wouldn't print for the second time in a week. It's fixed for now and the nice part is that if it gets silly again I can log in and the support on the other side is always there and friendly and takes care of my problem.

Spoke with Jennifer and James today Spoke with Jennifer and James today. My computer would not allow me to access my Email. They were knowledgeable, polite, and patient as I am a little challenged in this area. They went to work as soon as they explained everything to me and Now my email is up and running. Definitely an asset to your company.

The service people are exceptional The service people are exceptional. They have the patience of saints and will always help to resolve your problems. They do not work on the clock. They work to help their client feel comfortable and confident that their issues were handled by 'Experts."

Grateful for the Geek Care staff Although it took a long time, Robin and Jerry successfully resolved my complicated issues. I certainly appreciate the hard work of the Geek Care staff.

Inpet service from Geek Care. Service requested March 11. It's now April 24 with no issue resolution for canceling a contract. Dealing with these guys for 10 days thinking I was talking to Geek SQUAD. They never corrected me even when I mentioned my contract (which was ready for renewal). They sold me a 3 yr contract (better deal for 3 yrs). When I found out they were not Geek SQUAD & demanded contract cancellation I got masses of runarounds. 1st I could not cancel. 2nd a check was mailed. 3rd, Check returned to them wrong address (their error). 4th, check resent. Bottom line check never came. For 1 month they tell me they are working on it and now won't respond. Technician labored 8+ hours 3/13 trying to connect new printer to WiFi. I was sent a USB cable (took 4 days) that I didn't need. Day after I supposedly was connected to WiFi, printer gave message no WiFi connection. By then I realized this was not Geek Squad. I renewed my Geek Squad contract. They responded within an hour to call for service. They deleted everything Geek Care did and told me never to have contact with that company again. I am out 1288.00 with no solution in site. They even refused to respond to a State of Wisconsin consumer section lawyer about this. They installed stuff on my computer that my computer already had. Totally inept!