Katherine is GREAT Katherine continued the search for me, and came up with a hard copy that I could download . . . it was EXACTLY the user manual material I needed. Also, she responded to my email in a really timely manner. . . thank you so much, Katherine. Clancey

Customer service was great Customer service was great - I received the link to download the manual very quickly. I was easily able to find exactly what I needed to know to fix the problem on my printer. I couldn't have asked for anything better.

Search for Manual This company went above and beyond to find the information I was searching for because the manual was very old to begin with. They kept in touch with me informing me of the steps they were taking and at no extra charge to me. I appreciate their time and attention to my inquiry.

You have overcharged You have overcharged. See my email sent this afternoon. I will ask my bank to cancel the visa payment if you cannot refund as requested.

BE VERY AWARE of extra charges Be aware that there are extra charges when purchasing manuals. I purchased a manual for $NZ9.99 and was charged $NZ18.99. I enquired as to the extra charge - I received the following information via email All-UserManuals.com "There is a service fee of $4.01 NZD charged to help support our payment processing fees, database hosting fees and covers a broad range of operating costs including customer support. There is an optional charge of $4.99 NZD to process your order in Priority. This charge can be unselected in the payment page, at checkout in the order summary section." Check charges carefully before hitting the pay button. After expressing my displeasure at the additional charges, All-UserManuals.com offered to refund me the $NZ4.01 service charge upon my acceptance, which I did.