What's "good"? What's "fair" After receiving my device, they said my device was in "fair" condition because of scratches. But according to their own description of conditions, minor scratches are considered "good" ("fair" would be excessive scratches, which my device did not have). They changed the price they had offered for my device. I did complain about this discrepancy in definition and they offered a bit more, but not as much as what they had originally offered. I didn't want the device sent back to me because the whole point of recycling my device is to help the environment, shipping items back and forth would defeat the whole purpose.

Website appears to not be working Website appears to not be working. Tried on numerous computers and browsers to sell a product, and transaction could not go through due to an error message. When I tried to contact them via their support page, message could also not go through.

Good service and communication They did a great job communicating through every step of the process of shipping the phone. They also were prompt on responding to my emails. I would definitely use them in the future.

Went out of their way to make sure I got paid. When my preferred payment method wasn't functioning properly, they worked with me and tried a couple of different methods to send the money. Ended up going with a check that arrived promptly.

Super happy with the transaction Super happy with the transaction. Pretty simple entered the item that I wanted to sell. They give you estimated value. Ship it with the prepaid shipping label. When they receive it they'll let you know if condition check's out. If you agree Bam get paid.