Maisonette customer service experience I’ve bought several items off of Maisonette over the last few yrs but this was my first time contacting customer service. My daughter stepped on the hem of the princess dress I’d just purchased for her, completely ripping the line and even the top of the skirt (the fabric was more delicate than we realized). I contacted customer service and the replacement process was seamless. They wrote back immediately saying they’d contact the vendor and by the next morning confirmed they’d sent a new one and even included the shipping info (it’s the little things!). This type of customer service will make me a forever customer.

Great website for children's clothing… Love the variety of clothing and toys offered. Find things here for my grandchildren that don't see in stores or on other websites. I have also had a good experience with their staff who helped me a problem with one order. I got great communication and my issue was resolved to my satisfaction.

I received a product in a size… I received a product in a size different than what I ordered and they quickly followed up, provided a refund when a replacement wasn’t available and kept me informed via email at every step of the way. I’ve placed over 10 orders in the past few years and normally they are without issue.

Elephantito Loafers! I ordered a pair of Elephantito swede loafers for boys! They were delivered within a couple days and product is beautiful and great quality!

I loved the level of communication once… I loved the level of communication once I placed my order. Part of my order had to be cancelled and I immediately received an email giving me an explanation. The remaining items in my order arrived earlier than expected and again emails were sent giving me the tracking number. I love their attention to detail and keeping me informed until my order was received.