They quickly resolve any sort of inquiry I purchased a necklace, but there was a mistake and they sent me a bracelet. As soon as I told them, they contacted me, even during their holidays, to fix that. In the end, since I also decided to keep the bracelet, they offered me a discount for it. Both items arrived in a perfect state, well protected and in their original boxes.

A bit overpriced but it arrived quickly… A bit overpriced but it arrived quickly and packaging was excellent.

Keyboard preorder arrives on time. Discount for first purchase. I preordered the Kafka Mechanical Keyboard. It arrived in early January 2024 as per estimated delivery. Good customer support. I forgot to apply the first time purchase discount code for 10% off. I emailed them, they agreed to refund 10% once the keyboard is shipped. Overall, great experience with honkai.shop. Highly recommended for those who want official HSR merchandise but could not directly order from miHoYo store.

Smooth experience. Decent packaging, arrived faster than expected. Good communication for order status, start of shipment and tracking for shipment.

Item arrived in very good condition Item arrived in very good condition, well packaged