The item is great quality The item is great quality, easy to order and deliver was fast and on time.

Terrible customer service and warranty policy Fort kit was given as a gift at Christmas and was defective out of the box. When we contacted the company, their "warranty" only covers 30 days - which is ridiculous given that they should last more than 30 days even if we did open them before then. They did offer to send 10 new sticks and balls but when they arrived, we were required to pay duties on it in the amount of $73.49... I could have just bought another kit for cheaper than this. Still waiting on a response from them regarding a reimbursement and it has been 5 (business) days. Incredibly disappointed and will not be buying from them again.

I just purchased the modern doll house… I just purchased the modern doll house for my granddaughter’s 2nd birthday. As I was putting it together, I thought I was missing a crucial piece so I immediately reached out to customer service. Chris responded to me quickly and helped me locate the missing piece that was still tucked away in the packaging. He even sent me a diagram and picture of where exactly the piece was in the packaging. Thank you, Chris for your quick response and help! The doll house was super easy to assemble and I can’t wait for my granddaughter to enjoy this cute little house for years to come.

Haven’t received the item yet but I had… Haven’t received the item yet but I had a snafoo which was completely my fault…I didn’t switch the shipping address when I purchased my item. I immediately saw what I did and sent out an email which Annie from customer service got back to me in a most timely matter and fixed my mistake…and in a Sunday to boot! So far tiny land customer service gets 5 stars!!!

Never got order and being denied refund Never received my order and tracking information shows order has not left warehouse. Customer service has been giving me a run around for refund after I asked to have this order cancelled after seeing it had not shipped last week. Looks like I’ll have to escalate this by reporting it as fraud to my credit card since I have not been sent a replacement or refund!